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Goldener Schluessel Hotel Bern, Bern

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From184US$ /night
Check-in
02Apr2025Select date
Check-out
03Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Rathausgasse 72, Bern, Switzerland, 03011

Goldener Schlüssel is the oldest hotel in Bern's Old Town, situated within a 500-year-old building. This charming three-star hotel combines modern amenities with historic flair. Located on the picturesque Rathausgasse, it is part of a UNESCO World Heritage site. Guests benefit from its close proximity to major attractions, making it an ideal base for exploring Bern.

Location

Goldener Schlüssel is located just 99 steps from the iconic Clock Tower and a 7-minute walk from Bern Railway Station. It is easily accessible to many of Bern's sights, all within a short walking distance. The closest parking option is the paid public Rathaus parking garage, situated 4 minutes away on foot.

Rooms

The hotel offers non-smoking rooms equipped with cable TV and parquet floors. Each room features a private bathroom with a shower and hairdryer. Amenities such as heating, electric kettles, and complimentary Wi-Fi are included for guest convenience. Select rooms also have balconies that provide a quiet atmosphere, facing the courtyard.

Eat & Drink

Goldener Schlüssel's restaurant serves a free breakfast buffet every morning. The menu highlights classic Swiss dishes made from local and regional produce. Guests can also enjoy meals on the street-facing terrace, complemented by an extensive wine list. The dining area retains warm, inviting colors that enhance the dining experience.

Leisure & Business

The hotel provides various amenities including free Wi-Fi throughout the property and a computer station. For added convenience, guests can utilize dry cleaning/laundry services and complimentary newspapers in the lobby. The establishment is well-suited for both leisure and business travelers, providing easy access to essential services.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Family Room
Max:
4 persons
26 m² 
Bed options:
4 Single beds
Shower
Heating
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Standard Triple Room
Max:
3 persons
22 m² 
Bed options:
1 King Size Bed
City view
Shower
Heating
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Standard Room with 1 Single Bed
Max:
1 person
11 m² 
Bed options:
1 Single bed
City view
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Bern1400 ft
Airports
Belp (BRN) 7.4 mi
Sion (SIR) 97.1 mi
Train
Bern Railway Station2300 ft
Bus
Bus stop700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Security
  • Baggage storage
  • Elevator
  • Currency exchange
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Hiking
  • Cycling
  • Tennis court
  • Bowling
  • Squash

Guest Parking

  • Electric kettle

Services

  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Packed lunches
  • Special diet menus

Children

  • Cribs
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Live entertainment

Room features

  • Heating
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Rathausgasse 72, Bern, Switzerland, 03011
Map view
street view
Rathausgasse 72, Bern, Switzerland, 03011
Nearby
Bim Zytglogge 3
Clock Tower
500 ft
Church
The Cathedral of Bern
1100 ft
Church
The french Church
900 ft
Granary Place
Child Eater Fountain
700 ft
Public Building
The Parliament Building
1800 ft
Marktgasse 67
Prison Tower
1200 ft
Rathausplatz
Town Hall
1000 ft
Fountains
Vennerbrunnen
1000 ft
Fountains
Pfeiferbrunnen
1700 ft
Castle
Old City
700 ft
Museums
Einstein House
800 ft
Munstergasse
Moses Fountain
700 ft
Church
Church of Saints Peter and Paul
800 ft
Museums
Museum of Fine Arts Bern
2000 ft
Fountains
Kreuzgassbrunnen
900 ft
Square
Bundesplatz
1500 ft
Junkerngasse 47
Erlacherhof
1400 ft
Fountains
Ryfflibrunnen
1600 ft
Fountains
Zahringerbrunnen
300 ft
Restaurants
Tab Tim
600 ft
Muenstergasse 57
Jusq'a
400 ft
Brunngasse 52
McDonald's
400 ft
Zytgloggelaube 6
Hollyfood
2100 ft
Kramgasse 34
Lo Stuzzichino da Mohan
2100 ft
Rathausgasse 23
Manora Bern
700 ft
Marktgasse 10
Ass-Bar Bern
800 ft
Marktgasse 19 Kellerlokal
Gmuesgarte
800 ft
Marktgasse 19 Next to Äss-Bar - in the cellar
Migros Marktgasse
1200 ft
Marktgasse 46
Beck Glatz Confiseur
1600 ft
Hirschengraben 6
Nocciolato Specialty Coffee House
2600 ft
Bundesgasse 20

Reviews and Ratings

Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Friendly staff
Great location
Noisy rooms
Language barrier
8.6/10
Great
Rooms
6.6
Location
9.4
Service
8.7
Dining
5.9
Guest reviews
8.6/10
based on 110 reviews
3.5/5 based on 326 reviews
8.0
8.0/10 based on 2468 reviews
#23 of 30 hotels in Bern based on Tripadvisor
L.
United States of America, January  2025
9.6/10

The hotel boasted a great location, right in the heart of Bern, making it easy to explore everything on foot. The room I stayed in was spacious and very comfortable, with quick access from the lift. The service was excellent, with staff who were always friendly and willing to help. However, I found the dining options to be a bit lacking, which was a disappointment given the usual standards in Switzerland.

Rooms
8.0
The room was large and very comfortable, with easy access via the lift.
Service
9.0
The staff was very nice and incredibly helpful whenever I needed assistance.
Location
10.0
The hotel is right in the center of Bern, within walking distance to the main station, shops, and attractions.
Dining
5.0
The dining options were more limited than I expected, which was a letdown for me.
Facilities
7.0
I didn’t use the facilities extensively, but they seemed well-maintained.
William
United States of America, December  2024
9.0/10

I had a decent stay at this hotel with some highlights and a few drawbacks. The location is fantastic, right in the heart of Bern, making it easy to explore the old city. The rooms were clean but felt a bit stuffy due to the heat with no air conditioning. The staff were friendly and helpful, which was a plus. Breakfast was included, providing good value, although the restaurant experience didn't quite meet my expectations.

Rooms
6.0
The rooms were clean but lacked air conditioning, making them quite hot. It was a bit challenging for comfort.
Service
9.0
The service was excellent. Michael, in particular, was very nice and helpful whenever we needed assistance.
Location
9.0
The location is great, right in the center of Bern, making it easy to walk around and explore, though it can get a bit noisy at night.
Dining
7.0
The dining experience was a bit underwhelming; however, the breakfast offered good quality coffee and pastry.
Facilities
7.0
The hotel had some nice facilities but nothing outstanding stood out during my stay.
Christine
United States of America, December  2024
9.2/10

The hotel is centrally located, which made exploring the old city very convenient. The rooms are decent, although I wouldn't recommend the attic room since it was a bit mediocre. The service was exceptional; the staff went above and beyond to assist with our travel plans. Overall, it offers good value for the price, but the rooms could use some improvement.

Rooms
6.0
The rooms were rather mediocre, and I would suggest avoiding the attic room if possible. However, it was nice to have a good-sized bed instead of the small singles that are often provided.
Service
9.0
The service was excellent; the staff was polite and extremely helpful. They took a lot of time to help us locate our cruising vessel and look into bus shuttles for us.
Location
10.0
The location was fantastic, right in the center of the old city and within walking distance to plenty of shops and attractions. It couldn’t have been more convenient.
Dining
7.0
Dining was pretty basic, but the options available were fine, featuring fresh fruit, good cheese, cold meats, and cereals.
Facilities
7.0
The hotel had decent facilities, but nothing stood out as particularly luxurious or modern.
Eric
United States of America, December  2024
8.0/10

I had a decent stay at this hotel, which is in a stellar location, right in the heart of the city and within walking distance to all the attractions. The rooms were small but well-equipped, and the staff was friendly and accommodating. However, I felt the dining options were pretty limited and the facilities could use a bit of an upgrade. Overall, it was good value for the money, but there are definitely some areas for improvement.

Rooms
7.0
The rooms were small but fully equipped, featuring a minimal design. There was no air conditioning, so I had to sleep with the windows open, and it could get stuffy at times.
Service
9.0
The staff was friendly and very helpful. They even offered me another room for my second night when I needed it, which was a nice touch.
Location
10.0
The hotel is in a fantastic location, just a 10-minute walk from the train station and right next to all the nightlife and attractions in the city-center.
Dining
5.0
The dining was okay, but there was limited choice and no hot food or eggs available. It could definitely use some improvement.
Facilities
6.0
The hotel has basic facilities, but I felt they were lacking in some areas. For example, air conditioning would really enhance the comfort level, especially in warmer months.
Ira
United States of America, December  2024
8.4/10

I had a lovely stay at this hotel, which is conveniently located just a short walk from the train station and the historic old town. My room was comfortable and quiet, although I found it a bit warm at times since there was no air conditioning, just a fan. The staff was incredibly friendly and helpful, going out of their way to accommodate my dietary needs. However, breakfast choices were quite limited and could use some improvement.

Rooms
7.0
The room was small but very well-equipped and quiet, and I enjoyed the nice balcony view. Be cautious of the attic room as it might get too hot without proper cooling.
Service
9.0
The service was quite friendly. The staff was extremely welcoming and immediately provided me with soy milk and yogurt when I mentioned my lactose intolerance.
Location
10.0
The hotel's location was perfect, just a 10-minute walk from the train station and very close to the old town. It made exploring the area and accessing public transport a breeze.
Dining
5.0
The dining experience was basic. I found the breakfast offerings to be limited and lacking variety, even though it was good enough for my needs.
Facilities
6.0
Facilities were decent but could use more amenities to enhance the overall experience.
Mike
United States of America, December  2024
8.8/10

The hotel has a fantastic central location in the old town, making it super convenient for exploring. The rooms are generally comfortable, but I found them a bit noisy, which made it tougher to relax. The staff here are incredibly friendly, and they really try to help, although language barriers did make communication challenging at times. Overall, it offers great value for money, but could use a bit of improvement in soundproofing the rooms.

Rooms
6.0
The rooms were generally comfortable, but I did find them to be extremely noisy at times.
Service
7.0
The staff was by far one of the friendliest I've encountered, though some had difficulty with English.
Location
8.0
The central location in the old town is brilliant, but the noise from the street can be a bit disruptive.
Dining
7.0
Dining options were within walking distance, but it could be improved with a wider variety of choices.
Facilities
7.0
While there were decent facilities, some could use a bit of updating to enhance the experience.
Friendly staff
Noisy rooms
Francis
United States of America, December  2024
9.6/10

I had a mixed experience at this hotel. The location is excellent, right in the heart of the old town, making it easy to explore. The staff were incredibly helpful and friendly, which added a nice touch to my stay. However, the room I stayed in faced the street and was quite noisy, especially with music and bar sounds going late into the night. Overall, while I appreciated the service and location, the noise level and room comfort left something to be desired.

Rooms
5.0
My room was on the smaller side and faced the street, making it very noisy at night. It was also quite hot without air conditioning, so I had to open the windows, which just let all the street noise in.
Service
9.0
The staff were exceptionally friendly and eager to help, especially when I needed assistance with finding my way around.
Location
8.0
The hotel is ideally situated right in the center of the old town, which is perfect for exploring. However, it’s directly in front of bars, so expect some noise at night.
Dining
5.0
The dining options were somewhat basic and uninspiring, though there was a decent selection of juices available.
Facilities
6.0
Basic amenities were provided, but nothing stood out as exceptional.
Bert
United States of America, December  2024
8.4/10

I had a pleasant stay at this hotel. The location was fantastic, right in the heart of the old town, making it easy to explore. The staff went above and beyond to assist me, which I really appreciated. However, the dining options were limited, and while the room was clean, it felt somewhat basic and had a slanted roof that took some getting used to.

Rooms
7.0
The room was a moderate size and very clean, but it had a slanted roof which felt a bit cramped at times. The bed was comfortable, providing a good night's sleep.
Service
9.0
The staff were amazing and extremely helpful. They took great care in assisting me with finding transportation options which made my stay much easier.
Location
9.0
The hotel's location was great, right in the center of the lovely old city, making it super convenient to explore the area on foot.
Dining
5.0
The dining options were quite limited. While I did enjoy some homemade cakes, overall, the food didn't quite meet the expectations I normally have for Swiss hotels.
Facilities
6.0
There weren't many standout amenities that I noticed during my stay, but the hotel offered basic facilities.
Bernard
United States of America, December  2024
8.2/10

The hotel's location is absolutely perfect, right in the heart of the old town and just a minute's walk from the parliament. My room was quite cramped at first, but after expressing my concerns, I was moved to a more spacious room that had a lovely upgraded bathroom. The service from the friendly staff was excellent, but be aware that the noise from the street can be a bit much at times. Overall, it offers great value for money, especially given the convenient location.

Rooms
7.0
I initially found the first room a bit stuffy and small, but after addressing it, I was provided a larger room away from the street, which was much nicer and had a great upgraded bathroom.
Service
9.0
The reception staff was incredibly friendly and accommodating, definitely adding to the positive experience of my stay.
Location
10.0
The location is just perfect, right in the center of the old town, making it really easy to walk to all the sights. Be cautious of the noise from late-night street activity though, even if the windows keep most of it out.
Dining
6.0
I found the breakfast to be quite varied, but it didn’t quite meet my expectations, especially compared to other places I've stayed.
Facilities
7.0
The facilities were decent overall, though I didn't use much beyond my room and the dining area.
Stephen
United States of America, December  2024
8.0/10

I had a great experience at this hotel, mainly due to its wonderful location right in the heart of the old town and within walking distance of Bern SBB. The rooms were clean and pretty comfortable, although the bathroom setup was a bit unusual. The staff was friendly and responsive, which made my stay enjoyable. However, I felt the breakfast could use some improvement as it was somewhat lacking. Overall, it offered good value for money despite a few quirks.

Rooms
7.0
The rooms were very clean and comfortable, with better views and interlocking options for families, but the bathrooms were a bit cramped with a yellow 'pod' design.
Service
8.0
The staff were mostly friendly and helpful, stepping up with special requests promptly, which I really appreciated.
Location
10.0
The hotel has a charming and historical feel, perfectly located in the old town with a wide range of cafes, bars, and restaurants nearby.
Dining
7.0
I found the breakfast offerings to be above average in quality, but it could be better with more variety.
Facilities
8.0
While I didn’t use many facilities beyond my room, everything was well-maintained.
Jacob
United States of America, December  2024
8.4/10

I had a decent stay at the hotel, which was tucked right in the city center, making it super convenient to explore. The staff was incredibly friendly and went out of their way to help, though the room itself was a bit on the small side and had a couple of scratches on the walls. The breakfast options were pretty basic, and it would have been nice to see a bit more variety. Overall, the location and service were definitely highlights, but there’s room for improvement in the rooms and dining experience.

Rooms
7.0
The room was cozy but small and had a few scratches on the walls. It was well-equipped and quiet, which I appreciated.
Service
9.0
The staff was extremely friendly and helpful, making my stay more enjoyable.
Location
10.0
The hotel is in the city center, just a short walk from the train station and close to all the tourist attractions, which made getting around super easy.
Dining
5.0
The breakfast was quite basic, lacking in variety and vegetables. It didn't quite meet my expectations.
Facilities
6.0
Facilities were satisfactory, but nothing stood out as impressive.
Ray
United States of America, November  2024
9.2/10

The hotel has a convenient location right in the heart of the city, very accessible from the train station. The rooms are clean and quiet, which is great, though they can get a bit warm since there’s only one window for ventilation. The staff is friendly and accommodating, making my late flight easy to manage. However, the Wi-Fi didn’t work well on the second floor, which was quite frustrating during my stay.

Rooms
7.0
The rooms were clean and quiet, but they felt a bit small and were warm with only a window for airflow.
Service
9.0
The staff was very nice and friendly, and they spoke English well, making communication easy.
Location
8.0
The hotel is located right in the city center, close to bars and restaurants, but it can be noisy at night.
Dining
6.0
The dining options were somewhat limited, but the staff was hardworking and professional.
Facilities
6.0
Facilities were decent overall, but the Wi-Fi was unreliable on the second floor.
Daniel
United States of America, November  2024
6.8/10

I had a mixed experience at this hotel. The location is fantastic, right in the heart of the city, making it easy to explore all the attractions. The staff here are incredibly friendly and helpful, which was a big plus for me. However, the rooms were quite noisy throughout the night due to nearby restaurants and bars, and the air conditioning was lacking, which made it uncomfortable at times. Overall, it has its strengths, but I'd hope for some improvements in comfort and amenities.

Rooms
5.0
The rooms were a bit noisy at night and didn't seem very clean; I was glad to be there alone facing the street.
Service
9.0
The staff were by far one of the friendliest hotel teams I've encountered; they were very polite and helpful.
Location
10.0
The hotel is conveniently located for sightseeing, just a 10-minute walk from the train station and close to the main attractions.
Dining
6.0
The breakfast was limited, but it included all the essentials like cereal, bread, jams, and fruit juice, which was enough to keep me going.
Facilities
5.0
The lack of air conditioning was a letdown, and there were some flooding issues in the bathroom.
Pat
United States of America, November  2024
8.4/10

The hotel has a great location in the heart of Bern, which made it easy to explore the city. My room was clean and modern, but I found it a bit too compact for comfort with the shower being somewhat tricky to use. The staff was incredibly friendly and helpful, though the Wi-Fi connection was spotty during my stay. Overall, it’s a decent choice if you're looking for value in a central location.

Rooms
7.0
The room was compact but clean, bright, and modern. However, the layout was a bit awkward due to the bathroom being tightly situated near the bed, and the shower head was unstable, causing water to splash everywhere.
Service
8.0
The service was excellent. The staff was very friendly and helpful, always willing to provide great local advice. However, Wi-Fi on the second floor was nearly unusable.
Location
9.0
The location is fantastic and very central, just a short walk from the train station and near many dining options. Plus, there’s public parking just a few minutes away.
Dining
7.0
The breakfast was good with a nice selection, though it didn't include any hot dishes. The homemade marmalade was a nice touch.
Facilities
6.0
I found the facilities to be decent, although there weren't many additional amenities on-site.
Julie
United States of America, November  2024
9.4/10

I had a great stay at this hotel, which is perfectly located right in the heart of Bern, making it easy to explore the city on foot. The rooms were basic but very clean and quiet, allowing me to enjoy my rest without any disturbances. The staff was incredibly friendly and accommodating, which made my stay much more enjoyable. However, the dining options were a bit limited and could use some improvement. Overall, the hotel offers excellent value for money, especially given its fantastic location.

Rooms
7.0
The rooms were basic but very clean and neat, which I appreciated. They were also quite quiet, as I could barely hear any noise from outside. However, it got a bit hot at times, and I had to open the window to cool down.
Service
9.0
The service was outstanding! The staff were friendly and did their best to accommodate everyone, especially during the warmer days when it seemed like everyone needed fans and AC.
Location
10.0
The location is absolutely perfect, right in the center of the Old Town, making it incredibly easy for me to explore all the major attractions in Bern.
Dining
5.0
The dining experience was a bit underwhelming; I was hoping for a better variety at breakfast. The options felt rather continental but not extensive, although I did enjoy the homemade yogurt.
Facilities
6.0
The facilities were decent, and while they met my basic needs, there wasn’t anything that stood out as exceptional.
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02Apr2025Select date
Check-out
03Apr2025Select date
Rooms and Guests2 Guests, 1 Room